Contact information
Contact Information
Last updated: September 10, 2026
We’re here to help with your custom wax seal stamp order, artwork questions, shipping, and after-sales support. Please contact our team using the information below.
Customer Support
Email: support@aurenstamp.com
Phone: +86 152 8773 2082
Preferred Contact Method: Email
For order-related inquiries, please include your order number so we can assist you more efficiently.
Business Information
Brand Name: AURENSTAMP
Primary Business Operator:
巧家县律动体育用品销售店
Business Type:
Individual Business (个体工商户)
Registered Address:
Room 1102, Building 2, Plot 2, Beimen Resettlement Area
Yuping Subdistrict, Qiaojia County
Zhaotong City, Yunnan Province 654600
China
AURENSTAMP's international business and operational activities are also supported by:
CYANPEAK HK TRADING CO., LIMITED
Business Registration No.:
78 057946 - 000 - 04 - 25 - 6
Hong Kong Business Address:
RM 04N1, 2/F, WING HING INDUSTRIAL BUILDING
83-93 CHAI WAN KOK STREET
TSUEN WAN
HONG KONG
The registered business address and Hong Kong business support address above are business contact addresses. They are not retail showrooms or designated return-processing locations.
Production & Shipping
AURENSTAMP is operated by 巧家县律动体育用品销售店, an individual business (个体工商户) registered in mainland China.
International business and operational support is also provided by CYANPEAK HK TRADING CO., LIMITED, a company registered in Hong Kong.
Our products are manufactured and fulfilled through our production and logistics partners in mainland China.
The physical dispatch location may differ from our registered business address and Hong Kong business support address.
For production times, delivery estimates, tracking, and other shipping information, please refer to our Shipping Policy.
Returns & After-Sales Support
If you need to request a return, report a damaged or incorrect item, or ask about a refund, please contact us at:
Please include your order number, a description of the issue, and photographs where applicable.
Do not send products to our registered business address or Hong Kong business support address unless we specifically authorize you to do so.
Please contact us first to receive the appropriate return authorization and return-processing instructions.
For full details, please review our Refund & Return Policy.
Artwork & Customization Assistance
If you have questions about uploading your logo, selecting a monogram, preparing artwork, using our customization tools, or requesting a design proof, our team can help.
Email us before production begins if you need assistance with your personalization.
Contact
AURENSTAMP
Primary Business Operator:
巧家县律动体育用品销售店
International Business and Operational Support:
CYANPEAK HK TRADING CO., LIMITED
Email: support@aurenstamp.com
Phone: +86 152 8773 2082
Preferred Contact Method: Email