Contact information
Contact Information
Last updated: September 8, 2026
We’re here to help with your custom wax seal stamp order, artwork questions, shipping, and after-sales support. Please contact our team using the information below.
Customer Support
Email: support@AURENSTAMP.com
Phone: +86 152 8773 2082
For order-related inquiries, please include your order number so we can assist you more efficiently.
Business Information
Brand Name: AURENSTAMP
Legal Business Name: CYANPEAK HK TRADING CO., LIMITED
Business Address:
RM 04N1, 2/F, WING HING INDUSTRIAL BUILDING
83-93 CHAI WAN KOK STREET
TSUEN WAN
HONG KONG
This is our registered business contact address. It is not a retail showroom or a return processing location.
Production & Shipping
AURENSTAMP is operated by a Hong Kong company. Our products are manufactured and fulfilled through our production and logistics partners in mainland China.
For production times, delivery estimates, and shipping information, please refer to our Shipping Policy.
Returns & After-Sales Support
If you need to request a return, report a damaged or incorrect item, or ask about a refund, please contact us at:
Please include your order number, a description of the issue, and photographs where applicable.
Do not send products to our Hong Kong business address. Please contact us first to receive the appropriate return authorization and return processing instructions.
For full details, please review our Refund & Return Policy.
Artwork & Customization Assistance
If you have questions about uploading your logo, selecting a monogram, preparing artwork, or requesting a design proof, our team can help.
Email us before production begins if you need assistance with your personalization.
Contact
AURENSTAMP
Operated by CYANPEAK HK TRADING CO., LIMITED
support@AURENSTAMP.com
+86 152 8773 2082