Privacy policy

Last updated: September 8, 2026

AURENSTAMP is operated by CYANPEAK HK TRADING CO., LIMITED (“AURENSTAMP,” “we,” “us,” or “our”). We operate this website and online store, including its products, customization tools, AI design features, and related services (collectively, the “Services”).

Our store is powered by Shopify. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, create an account, customize a product, use our AI design tools, place an order, or otherwise communicate with us.

Please read this Privacy Policy carefully. If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, or disclosure of personal information, this Privacy Policy will control for those matters.

1. Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories of information.

Contact and delivery information: Your name, email address, phone number, billing address, shipping address, and other information necessary to communicate with you or deliver an order.

Order and transaction information: Products purchased, customization selections, order history, order status, payment confirmation, shipping information, returns, refunds, and customer service records.

Payment information: Payment-related information necessary to process transactions. Payments are processed through Shopify and the payment providers available at checkout. We do not need to receive or store your full payment card number to fulfill your order, although payment providers may process such information in accordance with their own policies.

Account information: If you create an account, we may process your account identifiers, login-related information, preferences, saved designs, and other account information supported by the Services.

Personalization and artwork information: Names, initials, dates, monograms, logos, uploaded images, design files, selected fonts, colors, layouts, product options, and other information you provide when customizing a product.

AI design information: Prompts, uploaded reference images, generated images, design selections, generation history, and related information associated with your use of AI design features. Where an account-based credit or generation system is available, we may also process credit balances, usage records, and related account information.

Communications: Information you provide when contacting customer support, requesting a design proof, reporting a problem, submitting a review, or communicating with us.

Device and usage information: IP address, browser type, device information, identifiers, pages viewed, referral information, shopping activity, and information about how you interact with our website, collected through Shopify, cookies, and other technologies where permitted.

We ask that you do not upload sensitive personal information, government identification documents, financial records, or other confidential information that is not necessary for your customization request.

2. Sources of Personal Information

We may collect information directly from you when you place an order, complete a customization form, create an account, submit an AI prompt, upload artwork, or contact us.

We may also collect information automatically through our website and its technology providers, including Shopify, cookies, and similar technologies. In addition, we may receive information from payment processors, fulfillment providers, customer service providers, and other service providers involved in delivering the Services.

Where permitted by law, we may receive information from advertising, analytics, or other business partners if those services are enabled on our store.

3. How We Use Personal Information

We use personal information for legitimate business purposes and, where required, on an appropriate legal basis.

To provide and fulfill orders. We process purchases, payments, customization requests, production instructions, shipping, delivery, returns, refunds, and related transactions.

To create personalized products. We use customer-provided text, artwork, uploaded files, and design selections to prepare previews, review artwork, create engraving files, and manufacture the products ordered.

To provide AI design features. We process prompts, reference images, and generated results to provide AI-assisted design generation, display previews, manage generation usage or credits, and support the customization experience.

To communicate with you. We send order confirmations, production or shipping updates, respond to inquiries, provide artwork support, and resolve customer service issues.

To operate and improve the Services. We maintain the website, troubleshoot technical problems, improve functionality, understand how customers use the store, and develop a better shopping experience.

For security and fraud prevention. We protect customer accounts, detect suspicious transactions, prevent abuse of our Services, and maintain the security of our systems.

For marketing and advertising. Where permitted by law, we may send promotional communications or use advertising and analytics technologies. You may withdraw marketing consent or opt out of applicable advertising data uses as described below.

For legal and administrative purposes. We maintain records, comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our terms and policies.

4. Customization, Uploaded Artwork & AI Design Features

AURENSTAMP provides personalized wax seal stamp products and may offer AI-assisted design tools through Customily and other technology providers, including Google Gemini.

When you upload artwork, enter personalization details, or use an AI design feature, the information necessary to provide that feature may be transmitted to and processed by the relevant service providers. This may include prompts, reference images, uploaded artwork, generated images, and associated technical or account information.

Generated images may be temporarily or persistently stored by the technology providers or our systems to display previews, maintain design history, support order fulfillment, prevent abuse, or resolve technical issues. The exact retention and processing arrangements depend on the services and configurations in use.

We use customer-submitted artwork and personalization information for the purpose of providing the requested customization and fulfilling the order. We do not publish a customer's private artwork or use it in public promotional materials without permission, unless the content has otherwise been made public by the customer or disclosure is required by law.

AI-generated images are not guaranteed to be unique. Customers should avoid including sensitive or confidential personal information in AI prompts or uploaded reference files.

If you would like to request access to or deletion of personalization information or AI-generated design records associated with you, please contact support@AURENSTAMP.com. We will review your request and act in accordance with applicable law and the technical capabilities of the relevant service providers.

5. How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our Services, fulfill orders, or comply with legal obligations.

These recipients may include:

  • Shopify, which hosts and supports our online store, customer accounts, checkout, and related commerce services.

  • Payment processors, which process payments, refunds, and payment security checks.

  • Customily and other personalization providers, which support product customization, uploaded artwork, previews, and production-related design processing.

  • AI service providers, including Google Gemini, where AI design generation features are used.

  • Manufacturing and fulfillment partners, which receive the information necessary to produce and ship your personalized products.

  • Shipping and logistics providers, which process delivery information and shipment tracking.

  • Cloud hosting, IT, customer support, and security providers, which help us maintain the Services.

  • Advertising and analytics partners, where their services are enabled and their use is permitted under applicable law and your privacy choices.

  • Professional advisers, regulatory authorities, or other parties, where disclosure is necessary to comply with law, protect rights, resolve disputes, or facilitate a legitimate business transaction.

We do not disclose customer information to unrelated parties simply for their independent use. However, certain advertising or data-sharing activities may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even where no money is exchanged. Where such activities apply, we provide the relevant privacy choices required by law.

6. Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and support the online store.

Information submitted through our store may be processed by Shopify and its authorized service providers in accordance with their applicable agreements and privacy policies. Shopify may also process information for its own purposes or enhanced services where those features are enabled and permitted by law.

Depending on your location, you may have rights concerning information processed by Shopify. You can learn more through Shopify's Consumer Privacy Policy and Shopify's privacy portal.

We are responsible for configuring our store's customer privacy settings and ensuring that our privacy notices accurately reflect our business practices and the services we use.

7. Cookies, Analytics & Advertising

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, maintain shopping carts, provide security, measure performance, and, where enabled, support analytics and advertising.

Some technologies are necessary for the operation of the store. Others, such as non-essential analytics or advertising cookies, may require your consent depending on your location.

Where required, we provide cookie consent controls that allow you to accept, reject, or manage non-essential technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

If advertising or data-sharing technologies are enabled, you may have the right to opt out of certain uses of your information. Where available, you can use the Your Privacy Choices link on our website or contact us directly.

We honor legally required privacy preference signals, including Global Privacy Control, where applicable and supported by our configured privacy technologies.

8. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, new designs, or other AURENSTAMP updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails or by contacting us.

Opting out of marketing does not prevent us from sending necessary non-promotional communications, such as order confirmations, shipping updates, or responses to customer service requests.

9. Legal Bases for Processing

Where the European Economic Area, United Kingdom, or other applicable law requires us to identify a legal basis, we may rely on the following bases depending on the circumstances:

Performance of a contract: To process and fulfill orders, provide customization features, manage accounts, and deliver products or services requested by you.

Legitimate interests: To operate and secure our business, prevent fraud, improve the Services, maintain necessary business records, and respond to customer inquiries, where those interests are not overridden by your rights and freedoms.

Consent: For certain marketing communications, non-essential cookies, advertising technologies, or other processing activities where consent is required. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Legal obligations: To comply with applicable tax, accounting, consumer protection, regulatory, and other legal requirements.

10. Security and Retention of Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use appropriate precautions when communicating with us or uploading confidential information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining accounts and design records, providing customer support, complying with legal obligations, resolving disputes, and protecting our rights.

Retention periods may differ depending on the type of information, applicable legal requirements, and the services used. Uploaded artwork, AI-generated images, and related records may be retained for different periods by our systems and service providers.

When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law and our retention practices. Some information may remain in backups, legally required records, or systems controlled by service providers for a limited period.

You may contact us to request deletion of information associated with you, subject to applicable legal exceptions and technical limitations.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information:

  • The right to request access to or a copy of your personal information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of personal information.

  • The right to request restriction of or object to certain processing.

  • The right to request data portability, where applicable.

  • The right to withdraw consent where processing is based on consent.

  • The right to opt out of certain sales, sharing, or targeted advertising activities, where applicable.

  • The right to appeal a decision concerning a privacy request, where provided by law.

These rights are not absolute and may be subject to applicable exceptions.

To exercise your rights, contact us at support@AURENSTAMP.com. We may need to verify your identity before processing a request. Where permitted by law, you may authorize another person to submit a request on your behalf.

We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.

You may also use any privacy controls made available through our website or Shopify's privacy portal for information processed by Shopify.

12. International Transfers

AURENSTAMP is operated by a company registered in Hong Kong, and our products may be manufactured and fulfilled through partners in mainland China. We also use technology, payment, and other service providers that may process information in different countries.

As a result, your personal information may be transferred to, stored in, or processed outside the country where you live.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms, which may include adequacy decisions, approved contractual safeguards, or other lawful transfer arrangements.

Privacy and data protection laws in other countries may differ from those in your country of residence. We take reasonable steps to ensure that transfers are handled in accordance with applicable legal requirements.

13. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 years of age for purposes defined as such under applicable privacy laws.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services that are not controlled by us.

If you visit or use those services, their own privacy policies and terms may apply. We encourage you to review their practices before providing personal information.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

15. Complaints

If you have a concern about how we handle your personal information, please contact us at support@AURENSTAMP.com. We will review your concern and respond as required by applicable law.

Depending on your location, you may also have the right to lodge a complaint with a relevant data protection or privacy authority.

Customers in the European Economic Area may contact their applicable data protection supervisory authority. Customers in the United Kingdom may contact the Information Commissioner's Office. Customers in other jurisdictions may have equivalent rights under their local laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology providers, business practices, or legal requirements.

When we make changes, we will post the updated policy on our website and revise the “Last updated” date. Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is processed.

17. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Brand: AURENSTAMP
Legal Business Name: CYANPEAK HK TRADING CO., LIMITED
Email: support@AURENSTAMP.com
Phone: +86 152 8773 2082

Business Address:
RM 04N1 2/F, WING HING IND BLDG
83-93 CHAI WAN KOK ST
TSUEN WAN
HONG KONG

For the purposes of applicable data protection laws, CYANPEAK HK TRADING CO., LIMITED is the entity responsible for determining the purposes and means of processing personal information under this Privacy Policy, except where another party acts as an independent controller or business under applicable law.