Terms of service

Last updated: September 8, 2026

OVERVIEW

This website is operated by CYANPEAK HK TRADING CO., LIMITED, trading as AURENSTAMP. Throughout the site, the terms “we,” “us,” and “our” refer to AURENSTAMP.

We offer this website, including all information, products, customization tools, AI design features, and related services (collectively, the “Services”), subject to the terms and conditions set out below.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

By accessing our website, using our Services, or placing an order, you agree to these Terms of Service (“Terms”) and any additional policies referenced herein. If you do not agree with these Terms, please do not use the Services.

Please read these Terms carefully before making a purchase, particularly the sections concerning personalized products, artwork responsibility, AI generation, cancellations, and returns.

SECTION 1 — ONLINE STORE TERMS

By using the Services, you represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian where applicable.

You agree not to use our website, products, or Services for any unlawful or unauthorized purpose. You must not violate any applicable laws, including intellectual property, privacy, consumer protection, or other relevant laws.

You must not transmit viruses, malicious code, or any material intended to disrupt or compromise the operation or security of the Services.

We may restrict or terminate access to the Services where reasonably necessary to address a violation of these Terms, unlawful activity, fraud, or security risks, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, unlawful content, inability to fulfill an order, or a material error in product availability or pricing.

We may limit the quantities of products available to a customer or geographic region where reasonably necessary.

You agree not to reproduce, copy, resell, or exploit any part of the Services, website content, or proprietary technology without our prior written permission, except as permitted by law.

We may modify, suspend, or discontinue features of the Services from time to time. We will not use such changes to avoid fulfilling accepted orders or providing remedies required by applicable law.

SECTION 3 — ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, except where the activity results from our own failure to meet applicable security obligations.

Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict accounts involved in fraud, abuse, unauthorized access, or violations of these Terms. Any remaining rights relating to paid orders or purchased credits will be handled in accordance with applicable law and the relevant purchase terms.

SECTION 4 — PRODUCTS, DESCRIPTIONS & PRICING

We make reasonable efforts to present accurate product descriptions, images, sizes, materials, colors, and pricing.

Product photographs and digital previews may appear differently depending on screen settings, lighting, material finish, and the natural characteristics of the product. Such differences do not exclude your rights if a product is defective or materially different from its description.

Prices are displayed in the currency shown on our website or at checkout. The final payable amount, including any applicable charges collected by us, will be displayed before you complete your purchase.

We may change product prices, availability, or descriptions from time to time. Changes will not retrospectively alter an accepted order unless required by law or agreed with you.

We do not guarantee that every product or option will remain available indefinitely.

SECTION 5 — ORDER ACCEPTANCE & PAYMENT

Submitting an order constitutes an offer to purchase the selected products. An order is accepted when we confirm acceptance or begin fulfillment, subject to applicable law.

We may contact you if additional information, artwork clarification, or payment verification is required.

If we cannot fulfill an order, we will notify you and provide an appropriate refund of amounts paid for the unavailable goods or services.

Payments are processed through the payment methods and providers available at checkout. You agree to provide valid payment information and authorize the applicable payment provider to process the transaction.

We do not reserve the right to charge additional undisclosed amounts after checkout. Any optional paid service or additional charge will be disclosed before you agree to it.

SECTION 6 — CUSTOM & PERSONALIZED PRODUCTS

AURENSTAMP specializes in personalized wax seal stamps, including custom logo, monogram, wedding, family crest, and other made-to-order designs.

Customized products are produced according to the personalization information and design selections submitted by the customer.

Before placing an order, you are responsible for checking the accuracy of your selected stamp size, handle style, names, initials, dates, spelling, artwork, and other customization details.

Personalized products are not normally eligible for change-of-mind returns or exchanges once production has begun. This does not affect your rights if the product is damaged, defective, materially different from the agreed order, or if applicable law provides otherwise.

Please review our Refund & Return Policy for the full rules concerning customized and non-customized products.

SECTION 7 — ARTWORK, PROOFS & PRODUCTION

We produce personalized products based on the information and artwork supplied with your order.

A separate manual design proof is not provided by default. Customers may request a proof by contacting us before production begins. We will confirm whether the request can be accommodated. We may also contact you if clarification or approval is required.

If a proof is requested or required, production may be delayed until the necessary information or approval is received.

Customers are responsible for errors contained in the information they submit, including incorrect spelling, initials, dates, or artwork. Where the finished product accurately reflects the information supplied by the customer, we are not normally responsible for replacement or refund solely because of that customer error.

We remain responsible for our own manufacturing errors, incorrect engraving, defects, or failure to produce the product in accordance with the agreed order.

Online previews are visual representations and may not perfectly reproduce the final engraved metal surface or wax impression. Minor differences in material finish, lighting, engraving appearance, and natural wax characteristics may occur. These normal variations do not exclude remedies for defects or products that are materially different from what was agreed.

SECTION 8 — CUSTOMER ARTWORK & INTELLECTUAL PROPERTY

You retain any ownership rights you have in the artwork, logos, text, photographs, and other materials you submit to us.

By submitting content for customization, you grant AURENSTAMP and the service providers involved in fulfilling your request a limited, non-exclusive license to use, reproduce, adapt, process, and transmit that content as reasonably necessary to provide previews, create production files, manufacture the ordered products, and provide customer support.

This license does not transfer ownership of your artwork to AURENSTAMP.

You represent that you own the submitted content or have the necessary permission to use it for the requested purpose. You agree not to submit material that infringes the intellectual property, privacy, publicity, or other rights of another person or organization.

We may refuse or request changes to artwork where we reasonably believe it is unlawful, infringes third-party rights, or cannot be produced safely or appropriately.

We will not publish a customer's private artwork or use it in public promotional materials without permission, unless the customer has otherwise made the content public or disclosure is required by law.

SECTION 9 — AI DESIGN GENERATION

Our Services may include AI-assisted design tools provided through Customily and third-party AI technology, including Google Gemini.

AI-generated content is produced through automated systems. Results may vary, and we do not guarantee that an AI-generated design will be unique, accurate, free from errors, suitable for a particular purpose, or capable of being manufactured without further adjustment.

AI-generated images may require artwork review, simplification, vectorization, or other preparation before they can be used for physical engraving.

AI previews do not constitute a guarantee that a generated image is a production-ready vector file or that the final metal stamp will display the same visual depth, shading, or texture shown on screen.

You are responsible for reviewing AI-generated content before selecting it for an order. If you request a specific design, spelling, or composition, please check the generated result carefully.

You must not use the AI tools to generate unlawful content, infringe third-party rights, impersonate others, or submit material that you are not authorized to use.

Ownership and intellectual property rights in AI-generated content may depend on applicable law and the terms of the relevant AI service providers. We do not guarantee that any generated output is eligible for copyright protection or exclusive ownership.

SECTION 10 — AI CREDITS & PAID GENERATION FEATURES

If AURENSTAMP offers free or paid AI generation credits, the applicable credit cost, credit balance, and any purchase price will be displayed through the relevant feature or at checkout.

Where an AI generation request requires credits, the displayed number of credits will be deducted according to the terms presented before the request is submitted.

AI generation is an automated service, and different generations may produce different results. A result that does not match a customer's personal preference does not automatically entitle the customer to a credit refund or replacement generation.

If a generation fails because of a technical error, an unavailable service, or an issue caused by our systems, please contact us. We will review the circumstances and provide an appropriate remedy, which may include restoring credits, enabling another generation, or issuing a refund where required by applicable law.

Any expiration dates, purchase restrictions, or refund conditions applicable to paid credits will be disclosed before purchase. We will not introduce undisclosed fees or retroactively reduce purchased credit balances without an appropriate legal basis.

Nothing in this section limits mandatory consumer rights applicable to digital services or paid digital content.

SECTION 11 — PRODUCTION & SHIPPING

Our standard production time for personalized wax seal stamps is approximately 3–5 business days, unless a different timeframe is stated on the product page or communicated to you before purchase.

The standard estimated shipping transit time is 8–12 business days after dispatch. These are estimates and may vary depending on the destination, customs processing, carrier operations, and other circumstances.

We currently offer Free Standard Shipping and do not provide an express shipping service.

Orders are fulfilled through our manufacturing and logistics partners in mainland China. Our Hong Kong company address is a business contact address and should not be interpreted as the physical dispatch location.

Delivery estimates are not guaranteed arrival dates. If an order is significantly delayed or cannot be delivered, please contact us so that we can investigate and provide an appropriate resolution in accordance with applicable law.

Please refer to our Shipping Policy for further information about production, delivery estimates, tracking, and shipping restrictions.

SECTION 12 — CUSTOMS, DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import VAT, sales taxes, brokerage fees, or other charges imposed by the destination country.

Where such charges are not collected at checkout or expressly included in the shipping service, they may be payable by the customer, subject to applicable law and the delivery terms disclosed before purchase.

We do not currently guarantee that all international orders are delivered with duties and taxes paid. Any taxes or duties collected by us will be clearly identified at checkout.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements. We will provide reasonable assistance with shipment information where necessary.

SECTION 13 — CANCELLATIONS, RETURNS & REFUNDS

Custom orders may be changed or canceled before production begins, provided we are able to confirm and process the request in time.

Once engraving or production has started, changes and cancellations are normally no longer possible because the product is being made specifically for you.

Non-custom, ready-made products may be eligible for return within 30 days of delivery, subject to the conditions in our Refund & Return Policy.

We recommend that customers contact us within 7 days of delivery if an item arrives damaged, defective, incorrect, or incomplete. This recommendation does not limit any statutory rights that apply after that period.

If an issue is caused by our error or a manufacturing defect, we will provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.

Approved refunds are generally issued to the original payment method within 10 business days after approval, subject to any shorter timeframe required by law.

Please review our Refund & Return Policy for complete information about eligibility, return procedures, shipping costs, and refund processing.

SECTION 14 — WEBSITE CONTENT & INTELLECTUAL PROPERTY

Unless otherwise stated, the website, including its branding, product photography, written content, graphics, layouts, and proprietary design elements, is owned by or licensed to AURENSTAMP and is protected by applicable intellectual property laws.

You may use the website for personal shopping and other lawful purposes. You may not reproduce, distribute, commercially exploit, or create derivative works from our proprietary website content without permission, except as permitted by law.

This section does not affect your ownership of artwork or other content that you submit for personalization.

SECTION 15 — COMMENTS, REVIEWS & FEEDBACK

You may submit reviews, comments, suggestions, or other feedback through the Services.

You agree that any content you submit will be lawful, accurate to the best of your knowledge, and will not infringe the rights of others.

If you voluntarily submit a public review or feedback, you grant us a non-exclusive license to display, reproduce, and use that content in connection with our Services and marketing, subject to applicable law and your privacy rights.

Private customer artwork, uploaded personalization files, and non-public AI designs are not treated as public feedback merely because they are submitted through the customization tools.

We may moderate or remove content that is unlawful, fraudulent, abusive, infringes third-party rights, or violates these Terms. We will not manipulate customer reviews in a manner that misleads consumers.

SECTION 16 — PERSONAL INFORMATION

Your submission of personal information through the Services is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose personal information, including information processed through Shopify, Customily, AI design tools, payment providers, and fulfillment partners.

Please review the Privacy Policy for information about your privacy rights and how to contact us regarding your personal information.

SECTION 17 — THIRD-PARTY SERVICES & LINKS

Certain features of our Services are provided by third parties, including Shopify, payment providers, personalization tools, AI technology providers, and shipping partners.

We may also provide links to third-party websites or services that are not operated by us. Those services may be subject to their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control. However, this section does not exclude our responsibility for fulfilling our own contractual obligations or providing remedies required by applicable law.

SECTION 18 — ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct such errors and update information where reasonably necessary.

If a material error affects an order, we will contact you where appropriate and provide the option or remedy required by applicable law. We will not use this section to impose undisclosed additional charges or avoid obligations under an accepted order.

SECTION 19 — PROHIBITED USES

You may not use the Services to engage in unlawful, fraudulent, abusive, or unauthorized activities.

Prohibited activities include infringing intellectual property rights, uploading malicious code, attempting unauthorized access, interfering with website security, scraping or collecting personal information unlawfully, submitting fraudulent payment information, or using the Services to harass or harm others.

You may not misuse our AI generation tools, attempt to circumvent credit or payment systems, or use automated means to generate content in a way that disrupts the Services.

We may restrict access or take other reasonable action in response to violations, subject to applicable law.

SECTION 20 — WARRANTIES & LIMITATION OF LIABILITY

We make reasonable efforts to provide accurate information, reliable Services, and products that conform to their descriptions and agreed specifications.

Website features, including AI generation and third-party tools, may occasionally be interrupted or unavailable. We do not guarantee uninterrupted access or that AI-generated results will always meet a particular creative preference.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of the Services where such losses were not reasonably foreseeable or were not caused by our breach of legal obligations.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury or death caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be excluded.

Nothing in these Terms excludes or restricts statutory consumer guarantees, rights relating to defective or misdescribed goods, or remedies that cannot legally be limited.

SECTION 21 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify AURENSTAMP against reasonable third-party claims, losses, or expenses arising from your unlawful use of the Services, your infringement of another person's intellectual property rights, or your material breach of these Terms.

This obligation does not apply to the extent that a claim results from our own negligence, misconduct, breach of contract, or failure to comply with applicable law.

SECTION 22 — TERMINATION, SEVERABILITY & ENTIRE AGREEMENT

These Terms remain effective unless terminated by you or us in accordance with their provisions and applicable law.

We may suspend or terminate access to the Services where reasonably necessary because of a material violation, fraud, unlawful activity, or security concerns. Termination will not affect rights or obligations that have already arisen, including obligations relating to accepted orders, refunds, and applicable consumer protections.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies expressly incorporated by reference and any terms disclosed and accepted during checkout, constitute the agreement between you and AURENSTAMP concerning the Services.

Any failure by us to enforce a provision does not constitute a waiver of our right to enforce it later.

SECTION 23 — GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that apply to your purchase.

Where a dispute cannot be resolved through our customer support process, the courts of Hong Kong may have jurisdiction, subject to applicable law and any mandatory rights you may have to bring proceedings in another competent jurisdiction.

Nothing in these Terms is intended to deprive consumers of protections that cannot legally be excluded under the laws of their country or region of residence.

We encourage customers to contact us first so that we can attempt to resolve concerns promptly and fairly.

SECTION 24 — CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The most current version will be available on this page. We will update the “Last updated” date when changes are made and provide additional notice where required by law.

Changes will not retrospectively remove rights or materially alter obligations relating to orders already accepted, except where permitted by law or agreed with you.

Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Brand: AURENSTAMP
Legal Business Name: CYANPEAK HK TRADING CO., LIMITED
Email: support@AURENSTAMP.com
Phone: +86 152 8773 2082

Business Address:
RM 04N1 2/F, WING HING IND BLDG
83-93 CHAI WAN KOK ST
TSUEN WAN
HONG KONG

This is our business contact address and is not the designated return processing address.

For return requests, please contact us before sending any products. The applicable return address and instructions are provided in our Refund & Return Policy or in your authorized return instructions.