Shipping policy

Last updated: September 8, 2026

At AURENSTAMP, we carefully prepare each wax seal stamp before shipment. Our personalized products are made to order, and we work with international logistics partners to deliver orders to supported destinations.

We offer Free Standard Shipping on all orders to destinations available at checkout, with no minimum purchase requirement.

1. Shipping Costs

Standard Shipping: FREE (0.00 USD).

There is no minimum order value required to qualify for free standard shipping. We currently do not offer expedited or express shipping.

Free shipping covers the standard delivery service provided by AURENSTAMP. International import duties, VAT, customs charges, or other taxes may be separate where applicable, as explained in Section 6.

2. Production & Delivery Times

Production time and shipping transit time are separate. The estimated total delivery period begins once your order is confirmed and all required personalization information has been received.

Stage	Estimated time
Custom production and handling	3–5 business days
Standard shipping transit	8–12 business days
Estimated total order time	11–17 business days

Production & Handling

Custom wax seal stamps are normally prepared and produced within 3–5 business days, Monday to Friday, excluding applicable public holidays.

Production begins after payment is confirmed and all required artwork, text, initials, names, dates, or other personalization details have been received.

If your order requires artwork clarification, additional information, or a requested design proof, production may be delayed until the necessary details or approval are received. We will contact you if further information is required.

Orders placed outside normal business hours, on weekends, or on public holidays will normally begin processing on the next business day.

For non-custom products, any different processing time will be stated on the applicable product page or communicated before purchase.

Shipping Transit

Standard shipping is estimated to take 8–12 business days after dispatch for supported destinations, unless a different destination-specific estimate is displayed at checkout.

Transit time may vary depending on the destination, customs processing, carrier operations, and local delivery conditions.

Estimated Total Delivery

The estimated total time for a standard personalized order is 11–17 business days, consisting of production and transit time.

These timeframes are estimates, not guaranteed arrival dates. Public holidays, customs inspections, severe weather, carrier disruptions, peak shipping periods, or other circumstances may occasionally affect delivery.

If we become aware that an order cannot be dispatched within the applicable promised timeframe, we will contact you and provide the options or remedies required by applicable law.

3. Shipping Origin & Methods

Orders are manufactured and fulfilled through our production and logistics partners in mainland China.

AURENSTAMP is operated by CYANPEAK HK TRADING CO., LIMITED, a Hong Kong company. Our Hong Kong business address is a company contact address and is not the physical dispatch location.

We work with international shipping and last-mile delivery partners. The carrier used for your order may vary depending on your destination, parcel, and available shipping route.

We currently offer standard shipping only. We do not guarantee delivery through a specific carrier unless this has been expressly confirmed before purchase.

4. Shipping Destinations

We ship to the countries and regions available for selection at checkout.

Delivery availability may vary depending on the destination, local shipping restrictions, and available logistics services. If your destination is not available at checkout, please contact us before placing an order.

We reserve the right to decline or cancel an order where delivery to the requested destination is not reasonably available or is prohibited by applicable law. If we are unable to fulfill an accepted order, we will notify you and provide an appropriate refund.

5. Shipment Confirmation & Tracking

Once your order has been dispatched, we will send a shipment confirmation email containing tracking information when available.

Tracking information may take approximately 24–48 hours after dispatch to begin showing carrier updates. Some international shipments may also experience periods without new scans while moving between logistics facilities or through customs.

You can track your shipment using the tracking link provided in your shipping confirmation email or through the order status page, where available.

If your tracking information has not updated for an unusually long period, please contact us at support@AURENSTAMP.com so we can investigate with the relevant logistics provider.

6. Customs, Duties & Import Taxes

International orders may be subject to customs duties, import VAT, sales taxes, brokerage fees, or other charges imposed by the destination country.

Unless such charges are collected at checkout or expressly stated as included in the applicable shipping service, they may be payable by the customer, subject to applicable law.

Free Standard Shipping does not automatically mean that all import duties and taxes have been paid. Any taxes or duties collected by AURENSTAMP will be identified during checkout.

Customs requirements and tax treatment vary by country. If you are unsure about potential import charges, please check the applicable requirements before ordering or contact us for available shipping information.

If a shipment is refused because of unpaid import charges or other recipient-related reasons, please contact us. Any refund or deduction of reasonable, documented costs will be handled in accordance with our Refund & Return Policy and applicable law. We will not deduct charges caused by our own error or otherwise prohibited by law.

7. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address, postal code, phone number, and other delivery information are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@AURENSTAMP.com. We will do our best to update the address before dispatch, but changes may not be possible once a shipment has been handed to the carrier.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to discuss the available options. Reasonable additional shipping costs may apply if you request reshipment, and we will disclose those costs before proceeding.

We are not responsible for delays caused solely by incorrect information supplied by the customer, but we will provide reasonable assistance in resolving delivery issues. This does not limit any rights that cannot legally be excluded.

8. Delayed, Lost or Undelivered Shipments

If your order is significantly delayed, tracking has stopped updating for an unusual period, or you believe your parcel has been lost, please contact us with your order number.

We will investigate the shipment with the carrier and provide an appropriate resolution based on the circumstances. Where a shipment is confirmed lost, or where applicable law requires a remedy, we may arrange a replacement, reproduction, or refund as appropriate.

A carrier status showing “delivered” may require further investigation if you have not received the parcel. We may ask you to check with household members, building management, or the local delivery provider while we investigate.

Nothing in this policy excludes or restricts any statutory rights relating to non-delivery, delayed delivery, or goods that do not arrive as agreed.

9. Custom Orders & Artwork Information

Custom wax seal stamps are individually produced according to the personalization and artwork submitted with the order.

Please review your selected size, handle style, spelling, initials, names, dates, artwork, and other customization details carefully before completing your purchase.

A separate manual design proof is not provided by default. Customers may request a proof before production begins. If a proof or additional artwork clarification is required, the production timeline may begin after the necessary information or approval has been received.

For information about cancellations, customer-submitted errors, damaged products, and returns, please review our Refund & Return Policy.

10. Contact Information

If you have questions about production, shipping, tracking, customs, or a delayed order, please contact us.

Brand: AURENSTAMP
Legal Business Name: CYANPEAK HK TRADING CO., LIMITED
Email: support@AURENSTAMP.com
Phone: +86 152 8773 2082

Business Address:
RM 04N1 2/F, WING HING IND BLDG
83-93 CHAI WAN KOK ST
TSUEN WAN
HONG KONG

This is our business contact address, not our designated return processing address. Please contact us before sending any returns.

We will review your inquiry and provide the appropriate next steps during normal business days.